Support

Stuck on something? Write to us.

Logem · Last updated 21 July 2026

Get in touch

Email helioshoang@live.com and we'll get back to you, usually within a couple of days. Telling us your iOS version and what you were doing when things went wrong helps a lot.

Common questions

How do I log an entry?

Type it the way you'd text it — coffee 5, lunch 12 — and Logem works out the amount, category, and date. Check the confirm sheet, fix anything that's off, and save. You can also log from the Home Screen widget or by asking Siri.

What's free, and what needs Pro?

Your personal ledger is free forever — logging by text or Siri, and iCloud sync across your devices, with no account required. Logem Pro adds group ledgers you share with others, receipt and image logging, and Markdown report export. Everyone gets 5 free receipt scans to try before Pro. Pro starts with a 3-day free trial.

How do I cancel?

Open Settings → Manage subscription in the app, or manage it in your Apple Account settings. Cancelling stops the next renewal; you keep Pro until the period you've paid for ends.

Where is my data?

On your device. If you sign in with Apple and enable backup, it syncs through your own private iCloud database — we never receive your ledger data. See the Privacy Policy for the full picture.

My entries aren't syncing

Sync needs Sign in with Apple and an iCloud account signed in on the device, and both devices must be on the same Apple Account. Check the sync status indicator in the app — it shows what's happening rather than failing quietly. If it stays stuck, email us.

How do I delete my account?

Settings → Delete account. This permanently removes your ledgers, entries, and iCloud backup, and signs you out. It can't be undone.